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  • Veterans Service Manager

    Contra Costa County, California United States Contra Costa County, CA Full Time $94,682.24 - $115,086.86 Annually Jun 09, 2025
    Contra Costa County Human Resources Department Employer:

    Contra Costa County, CA

    The County of Contra Costa, California was incorporated in 1850 as one of the original 27 counties of the State of California, with the City of Martinez as the County Seat.  Contra Costa County is home to more than one million residents. Comprised of 19 cities and many established communities in the unincorporated area, it is the ninth most populous county in the state. The most notable landmark in the county is Mount Diablo, rising 3,849 feet at the northern end of the Diablo Range. It is the centerpiece of Mt. Diablo State Park, one of many recreation areas residents and visitors can enjoy. The East Bay Regional Park District is comprised of more than 100,000 acres within 65 parks, including more than 1,200 miles of trails. Our Mission: Contra Costa County is dedicated to providing public services which improve the quality of life of our residents and the economic viability of our businesses. Our Vision: Contra Costa County is recognized as a world-class service organization where innovation and partnerships merge to enable our residents to enjoy a safe, healthy and prosperous life. Our Values: Contra Costa County serves people, businesses and communities. Our organization and each one of our employees value: Clients and communities Accountability Partnerships Fiscal prudence Quality Services Organizational excellence

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    Job Description

    The Position

    Bargaining Unit: Local 21 - Supervisory Management

    Why join the Contra Costa Veterans Services?
    Veterans' benefits programs are important to millions of Americans. Approximately one-third of the U.S. population is potentially eligible for federal veterans' benefits. Veterans are THE reason this department exists, our common purpose, and we direct our efforts toward meeting their needs.

    The Contra Costa County Veterans Service Office was created to help local veterans and their families obtain veterans' benefits from federal, state, and local agencies. Since the department's inception, the Board of Supervisors has continued to recognize the need for professional veterans' advocates to provide claims assistance to the 72,000 veterans and their families who reside in this county. Because of this, we maintain the willingness to change and are flexible in our attitudes.

    County Veterans Service Offices play an important role in a national veteran advocacy network. We work in concert with state employees, Veterans' service organizations, and U.S. Department of Veterans Affairs (VA) staff to secure clients' benefits. We are often the initial contact for veterans in the community. Therefore, it is important to us that our first contact with a Veteran be a positive experience. We believe that respect, integrity, trust, and fairness are the hallmarks of all our interactions, and we value a culture where everyone is involved, accountable, respected, and appreciated.

    The Veterans Service Manager is responsible for managing outstation locations. This position also oversees the training program for all of the Veterans Service Representatives. If you are selected, you will play a critical role in explaining laws and regulations, making decisions on challenging cases, managing a caseload, and coaching staff.

    We are looking for someone who is:
    • Knowledgeable. Previous experience with Veterans' benefits will be an asset to this role.
    • Team-oriented. You will be responsible for training a team and working side by side in collaboration with them to serve Veterans.
    • A strong communicator. You will need to communicate effectively with the Veteran population and Veterans Service Representatives that you are training.
    • Organized. You will need to manage a caseload effectively and ensure training modules are organized logically and presentable.
    • Trustworthy. You will be handling sensitive information when you assist Veterans.
    • Flexible. You will need to be able to adjust quickly in a fast-paced environment.

    What you will typically be responsible for:
    • Managing the daily functions of the Martinez office, as well as the outstations in Richmond, Danville, Brentwood, and the virtual office.
    • Overseeing a training program for Veterans Service Representatives.
    • Counseling, advising, and preparing claims and appeals on behalf of clients regarding the following programs:
      • Disability/Death Compensation and Pension
      • Medical Care
      • Life Insurance
      • Education and Vocational Rehabilitation
      • College Fee Waiver Program
      • Home Loans (VA and Cal-Vet)
      • State Veteran Homes
      • Military Retirement/Survivor Programs
      • Burial Benefits
      • A variety of other ancillary benefits and services
    • Networking with numerous federal, state, and local agencies on behalf of clients.
    • Providing information on county veteran services to veteran and community organizations.

    A few reasons you might love this job:
    • You will make a positive impact on the lives of Veterans and their families by helping them get the services they need.
    • You will work with others who are passionate about helping Veterans.
    • You will be working in an environment that values respect, integrity, trust, and fairness.
    • You will be an advocate for others.

    A few challenges you might face in this job:
    • You will encounter Veterans who have had traumatic experiences.
    • You typically have lots of interaction with others - if you like to work alone, this could be difficult.
    • You will be expected to meet high standards for performance and quality of work.
    • You will often need to adjust priorities to meet the changing needs of the office.

    Competencies Required:
    • Critical Thinking: Analytically and logically evaluating information, propositions, and claims
    • Decision Making: Choosing optimal courses of action in a timely manner
    • Industry Monitoring: Grasping the external political, economic, competitive, and social factors affecting the industry
    • Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
    • Professional & Technical Expertise: Applying technical subject matter to the job
    • Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
    • Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others
    • Informing: Proactively obtaining and sharing information
    • Handling & Resolving Conflict: Managing interpersonally strained situations
    • Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
    • Assessing Talent: Identifying performance capabilities and potential of others
    • Coaching & Developing Others: Supporting others in stretching and expanding their capabilities
    • Leadership: Guiding and encouraging others to accomplish a common goal
    • Allocating Resources: Prioritizing the use of fiscal and material resources to maximize organizational effectiveness
    • Managing & Facilitating Change: Addressing key factors that influence successful organizational change


    To read the complete job description, please visit the website, www.cccounty.us/hr

    The eligible list established from this recruitment may be used to fill future openings for up to six (6) months.

    Minimum Qualifications

    License Required: Candidates must possess and maintain throughout the duration of employment a valid California motor vehicle operator's license. Out of State, valid motor vehicle operator's license will be accepted during the application process.

    Education: Possession of a bachelor's degree from an accredited college or university with a major in counseling, psychology, sociology, business administration, public administration, or a closely related field.

    Experience: Three (3) years of full-time professional experience providing one-on-one eligibility and counseling services to clients of state and federal programs including claim preparation and appeal assistance. Qualifying experience must include research and analysis of pertinent laws, regulations and programs.

    Substitution for Education: Possession of an associate degree from an accredited institution with a major in counseling, psychology, sociology, business administration, public administration or a closely related field, AND, additional 2 (two) years of professional experience providing veterans benefits counseling may be substituted for the required bachelor's degree.

    Special Requirement: As a condition of employment and within the probationary period, the incumbent shall obtain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA) pursuant to Title 38, Code of Federal Regulations (CFR), 14.629.

    Desirable Qualifications:
    • Previous experience training personnel on Veterans benefits


    Selection Process

    Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
    Online Interview Assessment: Candidates that possess the minimum qualifications will be invited to participate in an online Interview Assessment. The assessment is designed to measure candidates' competencies as they relate to the Veterans Services Manager classification. Candidates must achieve an average passing score of 70% or higher on each of the competencies assessed, as well as an overall passing score of 70% or higher. These may include but are not limited to: Decision Making, Legal and Regulatory Navigation, Professional and Technical Expertise, Displaying Ownership and Accountability, and Coaching and Developing Others. (Weighted: 100%)


    Tentative Dates:

    Online Interview Assessment: 7/8/2025-7/14/2025

    Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.

    The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

    For recruitment-specific questions, please contact Alex Johnson at Alex.Johnson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

    CONVICTION HISTORY

    After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

    DISASTER SERVICE WORKER

    All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

    EQUAL EMPLOYMENT OPPORTUNITY

    It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

    To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

    Closing Date/Time: 6/23/2025 11:59 PM Pacific
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Veteran Services Jobs & Career Support for Transitioning Heroes

Veteran Services Jobs & Career Support for Transitioning Heroes

Veterans have unique skills, experiences, and perspectives that can translate well into various career opportunities after military service. The job market offers numerous options tailored to veterans’ needs, from healthcare to administrative roles. This article explores some of the top job opportunities within Veterans Affairs (VA) and highlights the resources available to veterans, transitioning service members, and military families seeking civilian careers.

 

Career Opportunities in Veterans Affairs

One of the most significant avenues for veterans is the Department of Veterans Affairs (VA). As a federal agency dedicated to supporting veterans, the VA offers various career opportunities in healthcare, administration, and veteran support services. Working at the VA allows veterans to continue serving their fellow service members and provides a fulfilling and stable career path.

1. Healthcare Careers

The VA employs over 300,000 people, many of whom are working in healthcare roles. These include doctors, nurses, medical assistants, and mental health professionals. Veterans with medical training can transition smoothly into these roles, helping fellow service members receive the care they deserve. Positions in San Diego and other locations offer veterans a chance to continue serving by providing healthcare tailored to the unique needs of military personnel.

2. Administrative and Support Roles

For those who prefer non-medical careers, the VA offers opportunities in administration, including human resources, finance, and office management. Veterans with experience in organizational leadership, logistics, or finance can find rewarding positions in these areas. The VA needs administrative staff to ensure the smooth delivery of benefits and services, and these roles are critical to supporting veterans nationwide.

3. Benefits and Claims Assistance

Veterans can also consider roles in benefits administration, where they can work to help fellow veterans access their VA benefits, from healthcare and disability compensation to educational support. Employees in this sector play an important role in guiding veterans through the often complex claims process.

4. Job Application and Career Resources

The VA makes it easy for veterans to explore job openings and learn how to apply for these positions. Veterans should utilize the VA’s resume writing tips, interview preparation resources, and job referral services. The VA is committed to helping veterans succeed in civilian careers, offering veterans preference in hiring and providing comprehensive onboarding programs for new hires.

 

Career Support for Transitioning Service Members

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For veterans transitioning out of the military, navigating the civilian job market can be daunting. However, many resources are available to assist them, ensuring a smoother transition into civilian life.

1. Employment Services and Resources

Transitioning service members can benefit from various employment services to help them find jobs, write resumes, and prepare for interviews. These resources include both government-sponsored programs and private organizations dedicated to veteran employment. For example, the Experience Counts campaign emphasizes the value of military skills in the civilian workforce and helps veterans translate their training and experience into job opportunities.

2. Military Spouse Support

Many programs also extend to military spouses, recognizing their challenges when moving between duty stations. Employment resources for military spouses include job placement services, networking opportunities, and entrepreneurship programs. Military families often face unique circumstances, and support for spouses can significantly improve their career prospects.

3. Job Referral and Placement Services

Organizations such as Hire Heroes USA and Veterans Employment and Training Service (VETS) offer job referral and placement services for veterans and their families. These programs connect veterans with employers who value military experience and help them find careers that match their skills and interests.

4. Training and Resources for Civilian Jobs

Veterans seeking additional training can access various resources to help them qualify for civilian roles. Programs like the VA Vocational Rehabilitation and Employment (VR&E) provide education, training, and counseling to veterans with disabilities. This service helps veterans transition into meaningful careers while overcoming barriers to employment.

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Support Services for Veterans

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In addition to employment services, veterans can access various support programs to ensure their long-term well-being.

1. National Resource Directory (NRD)

The National Resource Directory (NRD) is a comprehensive resource for veterans, providing information on healthcare, education, and employment. The NRD connects veterans with local services, including mental health support and benefits counseling. Veterans and their families can use the NRD to access housing assistance, legal services, and job training information.

2. Healthcare and Benefits

Healthcare remains a top priority for many veterans. The VA provides comprehensive medical care through its nationwide network of hospitals and clinics. Veterans can receive treatment for service-related injuries, manage chronic conditions, and access mental health services. VA benefits include disability compensation, pensions, and education assistance through the GI Bill.

3. Support for Veterans with Disabilities

Veterans with disabilities may need additional support as they transition into civilian life. The VA Vocational Rehabilitation and Employment (VR&E) program offers specialized services, including counseling and employment training, to help veterans find jobs that accommodate their physical or mental health needs. Veterans with disabilities can also receive assistive technology to improve their quality of life and enhance their job performance.

4. Local VA Offices and Services

For veterans seeking more personalized assistance, local VA offices offer face-to-face support. These offices provide veterans access to healthcare, job counseling, and benefits assistance. Veterans can find their nearest VA office by visiting the VA website or calling the national VA hotline.

 

Career Development and Resources

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Veterans can continue to grow and advance in their careers by taking advantage of the many resources available for professional development.

1. Entrepreneurship and Small Business Support

Many veterans pursue careers as small business owners. The Center for Veterans Enterprise (CVE) offers programs to help veterans start and grow their businesses. The CVE provides access to federal contracting opportunities, networking events, and mentorship programs to help veteran entrepreneurs succeed.

2. Veteran-Owned Business Resources

Veterans who own businesses can benefit from exclusive resources, including access to government contracts through the Veterans First Contracting Program. This program prioritizes veteran-owned businesses in federal contracting and significantly boosts those looking to work with the government.

3. Online Job Search Tools

Veterans looking for jobs can access a variety of online job search tools. Websites like USAJOBS and LinkedIn offer tailored job listings for veterans, while platforms such as HireVeterans and VetJobs provide additional resources for job seekers. Veterans can use these tools to search for jobs, build resumes, and connect with potential employers.

4. Resume Building and Career Planning

For veterans seeking to fine-tune their resumes and career plans, resources such as My Next Move for Veterans and CareerOneStop offer free tools to assist with resume writing, job exploration, and career development. These platforms help veterans align their military experience with civilian job qualifications, making the transition smoother and more effective.

The journey from military service to civilian employment can be challenging, but veterans have access to a wealth of resources that make this transition smoother. Veterans are well-equipped to succeed in the civilian workforce, from healthcare and benefits to job training and entrepreneurship support. By exploring the many career opportunities within the VA and utilizing the programs designed specifically for veterans, transitioning service members can embark on rewarding new careers while continuing to serve their fellow veterans.

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