Transportation Mobility Service Officer Supervisor

Minimum Qualifications
Minimum Qualifications:

• Graduation from an accredited high school or equivalent, plus six (6) years of experience in public/municipal code enforcement or in a related field, including two (2) of years of experience which were in a lead or supervisory capacity.

Licenses and Certifications Required:

• Valid Texas Class C Driver License.
• CPR certification.

Physical Requirements:
Requires light physical work with frequent standing and walking; lifting/carrying objects weighing up to sixty (60) pounds; reaching, bending, and stopping to mark vehicles and install vehicle boots. Requires field of vision to move quickly and safely direct traffic.

Notes to Applicants
About Us
The Austin Transportation and Public Works Department ( TPW ) is a highly reliable organization that builds and maintains infrastructure for our community. Our vision is for Austin to be the model for safe, reliable, and sustainable transportation. We value safety, unity, reliability, accountability, integrity, community, and employee fulfillment.

The Opportunity

The Transportation Mobility Service Officer Supervisor will plan, organize, and supervise the daily activities and operations of the Transportation Mobility Service Officers and the effectiveness of the City’s ticket issuance program. This role will supervise and train Transportation Mobility Service Officers in parking enforcement regulations, local transportation ordinances, state laws governing parking of vehicles, and provide visible safety presence in patrolled areas.

To watch a video about Austin Transportation and Public Works, click here.

Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:
A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Driving Requirement:

This position requires a Valid Texas Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Public Works Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin Public Works Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

Education Verification:
If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required.

Assessment:
This position may require a skills assessment.

Close Job Posting:
Department may close the job posting at any time after 7 days.

Video Conferencing Software Technology:
Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.

PLEASE NOTE : Austin Transportation and Public Works positions are not at 100% remote operation. If the position you are applying for has the ability/opportunity to telework, we offer a hybrid schedule to work in office and remotely.


Office Location Notes:
Office location is subject to change based on department needs and programs.
Pay Range
$26.61 - $31.87

Hours
Wednesday - Saturday 1:30 p.m. - 12:00 a.m.
*Hours may vary depending on departmental needs and initiatives

Job Close Date 04/23/2025 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1111 Rio Grande Austin, TX 78701 Preferred Qualifications
Preferred Experience:

• Experience operating complex computer applications or technology.
• Excellent supervisory skills to handle and resolve employee issues up to and including employee counseling and terminations.
• Experience developing and providing training on parking laws and citation issuance to division employees and other agencies.
• Experience investigating complaints regarding parking enforcement officers and providing responses to affected parties, taking corrective action as warranted.
• Exceptional customer service skills with resolving difficult customer issues and requests.
  
  

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Develops and oversees the implementation of parking regulation processes and procedures; ensures adherence with quality standards and operational policies and procedures. Monitors compliance with applicable rules and regulations; responds to complex situations involving citizen complaints and investigates incidents and collisions. Monitors the impacts of new and existing program policies, facilitates understanding and ensures correct application of new and existing transportation policies, procedures, and practices. Participates in internal and external program audits. Oversees design and delivery of mobility services training by analyzing processes and procedures. Manages and monitors assigned budget and related expenditures; identifies budget concerns and prepares recommendations related to equipment purchases and operating expenses. Prepares and maintains required records and documentation. Analyzes mobility operations and trends; prepares and reviews maintenance reports and related expenditures; reviews technical service updates; researches industry best practices; oversees the implementation of improved processes and streamlined operational and technical activities. Responds to minor traffic collisions to direct and expedite the flow of traffic. May provide basic first aid. May determine need for emergency services. Monitors major thoroughfares and intersections throughout the City to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues. Collaborates with and assists traffic engineers by reporting and investigating mobility issues.

Responsibilities - Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of State and City laws and ordinances, municipal codes, and regulations.
• Knowledge of City and departmental policies and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of quality assurance principles and practices.
• Knowledge of training principles and practices
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict and uncertain situations.
• Skill in data analysis and problem solving.
• Skill in evaluating program compliance with applicable laws, rules, regulations, codes, and statutes.
• Skill in developing quality assurance measures and analyzing program outputs.
• Skill in responding to emergency situations.
• Skill in effective oral and written communication.
• Skill in using computers and related software.
• Ability to write complete, accurate, and timely reports.
• Ability to read, interpret, and apply State and City laws and ordinances as well as City and department policies and procedures.
• Ability to work independently with minimal supervision to perform a variety of regular and special assignments.
• Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices.
• Ability to work outside in all kinds of inclement weather conditions.
• Ability to obtain CPR and First Aid certifications.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to be certified to carry OC/pepper spray.
• Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle.
• Ability to handle physical requirements of the job.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position require graduation from an accredited high school or equivalent, plus six (6) years of experience in public/municipal code enforcement or in a related field, including two (2) of years of experience which were in a lead or supervisory capacity. Do you meet these requirements?

• Yes
• No

* Describe how you meet the minimum education and experience qualifications.
(Open Ended Question)
* This position requires a valid Texas Class C Driver's License. Do you have a valid Texas Class C Driver's License or if selected for this position, do you have the ability to acquire a valid Texas Class C Driver's License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation (CBI).

* How many employees have you directly supervised at any one time?

• None
• 1-2 employees
• 3-6 employees
• 7-10 employees
• 11-15 employees
• 16 to 20 employees
• More than 20 employees

* What is your professional philosophy regarding mobility services and the enforcement of regulations?
(Open Ended Question)
* If selected for this position, the relevant work history on your application is used to determine your rate of pay. Your submission of a complete application is critical to the pay calculation. Your overall relevant experience from your employment application will be used in this calculation, not the resume or cover letter. Do you understand these statements?

• Yes
• No

* Are you a current Transportation Public Works Employee?

• Yes
• No

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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