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Job Description
Description
Receives general supervision from supervisory or management staff; the Course Marshal at San Clemente Municipal Golf Course and Club monitors pace of play and enforces rules and etiquette to provide the best experience to our guests. The Marshal is responsible for keeping groups on pace relative to the City’s pace of play policy. The Marshal will have the authority to request that groups play faster or allow groups to play through when necessary. The Marshal will also respond to and resolve inquiries and complaints from golf course customers and golf course neighborhood residents and act as a liaison between the golf course pro shop and the golf course maintenance team.
DISTINGUISHING CHARACTERISTICS
The Golf Course Marshal is distinguished from other recreation-related classes by its focus on City of San Clemente Golf Course and Club. The duties are performed under minimal supervision with considerable independence to resolve routine course use and activities, including application of the City’s pace of play policy. Incumbents in this job class receive only occasional instruction or assistance as new or unusual situations arise; incumbents are expected to be fully aware of the operating procedures and policies of the course and club. Positions in this class are flexibly staffed, while work hours are limited to available daylight due to the outdoor nature of golf and course use.
Essential Functions
Essential and other important responsibilities and duties may include, but are not limited to, the following:- Interact with golf course customer to assist them in maintaining a reasonable pace of play on the golf course.
- Communicate with golf operations staff to facilitate course operations and customer service to ensure customers have a positive course experience during play and at other times at the course.
- Assist when available with course maintenance such as filling divots, raking bunkers, removing litter.
- Assist with the sanitization and security of public restrooms located on golf course.
- Assist with trash removal on golf course and around clubhouse area.
- Display a friendly and sociable disposition.
- Inform players of course conditions and local rules.
- Respond to and resolve concerns that arise from golf course visitors and addresses neighborhood concerns related to golf course use.
- Assist with special events and golf tournament set up.
- Perform related duties and responsibilities as required.
Typical Qualifications
Knowledge of :
Regulations, policies, and procedures governing golf course activities.
Customer service techniques.
Conflict resolution techniques.
Correct English usage, spelling, grammar, and punctuation.
Maintenance activities related to a municipal golf course.
Recreation activities and their governing rules, policies, and procedures.
Defensive driving practices and techniques including operation of electric golf carts.The game of golf.
Ability to :
Respond to requests and inquiries from the general public.
Understand and follow oral and written instructions.
Establish and maintain effective working relationships with those contacted during the work shift.
Communicate clearly and concisely, both orally and in writing.
Provide basic golf course maintenance.
Work independently in the absence of constant, direct supervision.
Effectively apply rules and regulations governing use of and activities on the City of San Clemente Municipal golf course. Safely operate a City vehicle and/or golf cart.
Experience and Education/Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience :
Experience explaining and applying rules, regulations, and policies is preferred, but not required. Conversant with the game of golf and the rules that apply.
Education :
Equivalent to completion of the twelfth grade.
License or Certificate:
Possession of a current, valid California Class C driver’s license.
WORKING CONDITIONS
Work Environment :
Work is performed primarily in an outdoor setting, subject to noise, heat, cold, and inclement weather conditions. Potential for exposure to herbicides, fertilizers, misdirected golf balls, sharp and rapid equipment movement, and moving mechanical parts
Physical Requirements :
( Must be performed with or without reasonable accommodations )- Frequent standing and sitting for extended periods of time.
- Moderate lifting, carrying, pushing, and/or pulling of boxes, files, and golf-related equipment
- Bending, turning, stooping, kneeling, crouching, and/or crawling to access files and equipment and to perform routine course maintenance
- Manual dexterity to operate a computer keyboard and other office equipment, handle files and documents, operate a golf cart and City vehicle
- Hearing and speaking to exchange information in person or on the telephone
- Visual acuity to see/read documents and computer screen and monitor activities on a golf course
Supplemental Information
APPLICATION AND SELECTION PROCEDURE
All applicants must submit a completed City of San Clemente application form and supplemental questionnaire in order to be considered. Applications will not be accepted by fax or email.
Applications must be submitted via the City's web site at http://san-clemente.org/jobs . All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of written, performance, or oral exams to evaluate the applicant's skill, training, and experience.
Prior to employment, the prospective candidate must successfully complete a background review, medical examination, including drug screen, and be fingerprinted, all at City expense. If selected, written identification showing entitlement to legally work in the United States will be required.
EQUAL OPPORTUNITY EMPLOYER
Employment decisions are made without regard to race, color, religion, national origin, ancestry, physical or mental disability, medical condition, marital status, sex, sexual orientation, pregnancy, childbirth, or related medical conditions, gender, gender identity, gender expression, genetic information, or age.
In accordance with the ADA, candidates that require accommodation to perform the tasks of this position should contact Human Resources to inform them of the accommodation requested.
NOTE: The provisions of this bulletin do not constitute an express or implied contract and any provisions contained herein may be modified or revoked without notice.
Each part-time employee will be enrolled in a 457 PTS Deferred Compensation plan based upon 7.5% of gross pay with costs being shared equally by the employee and the City.
Beginning January 1, 2024, part-time employees will be provided 40 hours of paid sick leave each year.
Hourly part-time employees are limited to working no more than 960 hours per fiscal year, and are provided hours as-needed by the Department.
Closing Date/Time: Continuous -
ABOUT THE COMPANY
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City of San Clemente
Show moreThe beautiful southern California community of San Clemente has 4.7 miles of stunning beaches and great surf that draw visitors on a year-round basis. The city is a family-oriented community of more than 65,500 residents and encompasses 18.5 square miles. The most southern city in Orange County, San Clemente is located midway between Los Angeles and San Diego, just north of the undeveloped lands of Camp Pendleton.
As San Clemente has grown in population, it has held steadfast to its heritage as the Spanish Village by the Sea. What was once a small residential village tied to its historical setting as an outpost along El Camino Real, San Clemente has matured into a diverse, full-service suburban community.
With its natural beauty and outstanding amenities, San Clemente maintains an exceptional quality of life for its vibrant and engaged citizenry. The city offers a unique blend of community events, performing arts, recreational activities, award-winning schools, and excellent business opportunities. Listed in the Top 100 Safest Cities, San Clemente enjoys quality public safety as well as parks and recreation services. San Clemente provides its residents and visitors with a variety of retail shopping experiences and services; including the historic, pedestrian-friendly downtown, Avenida Del Mar, along with the Pier Bowl area that is part of a picturesque city-maintained beach trail.
While San Clemente reflects a relaxed beach environment and atmosphere, there is also a culture of strong civic awareness. San Clemente residents are bright and highly involved, which leads to an enhanced sense of community, and a higher standard for development, historic preservation, and urban design.
With its world-renowned surf breaks, San Clemente is also a premier surfing destination. This coastal jewel has family-friendly beaches, a network of pedestrian and bicycle trails, rugged hills and canyons, clean air, and a mild Mediterranean climate that enhances the community’s distinctive seaside lifestyle.
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