Business System Analyst

Job Summary

Under general supervision of the Director- Business & Administrative Services, the incumbent serves as a subject matter expert responsible to coordinate, implement, and support all aspects of enterprise level software systems and website design/content management for Facilities Development and Operations (FD&O). Software system support activities include coordinating software applications/updated with Information Technology, administering a wide variety of source level databases, coordinating access, setup, and security settings with Information Technology in a standardized manner across the department, software system training, administration of storage and backup needs, and network interfacing. Working with FD&O senior leadership, the incumbent also leads efforts associated with modernizing the overall department’s website and ensure content is up to date and reflective of the organization.

Key Responsibilities

• Evaluate, recommend, and implement new technologies, including use of artificial intelligence, to improve the performance and effectiveness of the department
• Tracks and administers all cloud-based software systems including vendor relations, and system and application administration
• Maintain technical currency by keeping skills up to date through training, conferences, reading and collaboration with peer groups
• Develop or assist in developing and/or updating system documentation and process mapping/integration including but not limited to department procedures, process guides, configuration guides, end user training guides, and application specifications
• Develop and conduct periodic training sessions for Department staff and external users to ensure robust knowledge across the department in business system applications including use and application of analytics/reports
• In collaboration with the department’s senior leadership team, continuously develops and maintains all department web sites/pages for all areas within Facilities Development & Operations
• Develops a social media placement/content strategy to complement the department’s website and, upon approval, implements and maintains presence on all channels in a relevant manner

Knowledge, Skills & Abilities

• Demonstrated knowledge and experience with relational databases, virtual machines, networking, system integration and disaster recovery
• Demonstrated knowledge and experience in various hardware systems such as desktops, Chromebooks, security appliances and barcode scanners
• Demonstrated knowledge and experience in business systems implementation/integration with preferred experience with a facilities related and business management related enterprise applications and other operating systems
• Demonstrated knowledge of and experience with Single Sign On, VLANs, Access Controls, APIs, HTML, XML and SQL
• Working knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs
• Ability to understand and analyze complex problems from a future-oriented and broad interactive perspective and readily develop proactive solutions that integrate strategic goals into tactical operations
• Ability to read and write at a level appropriate to the position, and to perform arithmetic calculations as required by the position
• Ability to troubleshoot and implement service delivery improvements and creatively resolve unanticipated challenges which may arise
• Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions and deal with multiple abstract and concrete variables
• Ability to implement a customer (constituent) service approach, with a commitment to high ethical standards and to present work to a wide variety of audiences
• Ability to communicate effectively and work harmoniously with a diverse group of individuals throughout the organization as well as those outside of the organization who are directly or indirectly involved with projects and/or assignments
• Ability to lift up to 20 pounds occasionally

Required Qualifications

• Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
• Three years of experience supporting information systems and technology

Preferred Qualifications

• Advanced degree computer science, technology, business or a related field
• Certification in the administration of database systems
• Four years progressively responsible administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
• Experience in support and maintenance of facility or business management related applications and databases including but not limited to those used for inventory, security, facilities information, and workflow automation
• Experience managing complex datasets and providing highly analytical reports and action plans based on such information
• Experience developing processes, procedures, and guidelines to organize, implement, and administer complex programs, projects, and initiatives
• Experience working for a State agency, College or University, or other large-scale business such as a corporate campus

Compensation

Classification: Information Technology Consultant - Career
Anticipated Hiring Range: $6,914/month - $7,593/month
CSU Salary Range: $5,158/month - $12,730/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: April 16, 2025, through May 1, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Work Schedule

Monday - Friday, 8:00 a.m. to 5:00 p.m.
Business needs may occasionally require evening and weekend hours.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu .

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: Apr 16 2025 Pacific Daylight Time
Applications close:

• 

• Cal State University (CSU) San Jose

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