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Job Description
Pay Range: $73,689 - $95,796 annual compensation
Job Posting Closing on: Wednesday, April 30, 2025
Workdays & Hours: Monday - Friday 7:00AM - 4:00PM; 24/7 Operation - will be subject to work after hours, emergency call back hours, nights, weekends, and holidays.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, and Professional Development Opportunities. Find out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
Are you a data-driven problem solver who enjoys turning information into actionable insights? Do you want to use your technical and analytical skills to help optimize critical infrastructure systems that serve your community? TheCity of Fort Worth Water Department is seeking a Business Process Analyst II to join the team in our Field Operations Division - the largest and most dynamic division in the department. Field Operations is a 24/7 operation responsible for maintaining and supporting Fort Worth’s vital water infrastructure. This position plays a key role in advancing our mission by using data and business intelligence tools to improve operational efficiency, support asset reliability, and ensure top-tier service for our residents.
As a Business Process Analyst II, you will act as a technical liaison between Field Operations and internal IT systems, including Maximo, GIS, SCADA, and business intelligence tools such as Looker. In this highly collaborative role, you will be responsible for analyzing and validating data across multiple platforms, creating custom dashboards and reports, and recommending process enhancements that support data-driven decision-making. Your work will directly contribute to the reliability and optimization of our operations. You will coordinate closely with the Water IT team, serving on core groups for Maximo and Looker, where you'll test system configurations, troubleshoot issues, provide end-user support, and identify opportunities to streamline business processes. This is more than just a technical position-it’s a critical role that helps shape the way our systems function and how our teams operate. If you're passionate about solving problems, improving workflows, and leveraging data to make an impact, this opportunity is for you.
Minimum Qualifications:
- Bachelor’s degree from an accredited college or university in Business Administration, Public Administration, or a related field
- Four (4) years of professional experience in business analysis, including the ability to analyze, interpret, and report data from enterprise software systems such as Maximo, GIS, Looker, or SCADA
- Valid Texas driver’s license
Preferred Qualifications:
- Two or more years of supervisory experience
- Five (5) years of progressively responsible experience in water or wastewater utility operations (construction, maintenance, repair, or system operations)
- Possession of a TCEQ Water Class C License
- Experience reading and interpreting construction and utility plans
- Proficiency in Business Process Mapping tools and methodologies
Business Process Analyst II responsibilities include:
- Analyze, interpret, and visualize data using business intelligence software (e.g., Looker); create dashboards and reports to support operations and management
- Perform data mining across multiple platforms (Maximo, GIS, Looker, SCADA) to identify trends, improve processes, and ensure data accuracy
- Conduct both simple and complex data analysis to optimize the use of internal systems and workflows
- Validate and maintain data integrity across various systems; ensure high-quality, accurate data for reporting and regulatory compliance
- Translate business needs into system and process requirements; work with IT teams and end-users to test and troubleshoot configurations
- Provide technical support and user training on Maximo, GIS, Looker, and related systems
- Serve as a key member of the Maximo and Looker core teams, actively participating in configuration testing and continuous improvement initiatives
- Recommend process enhancements that improve efficiency, accuracy, and user experience
- Liaise with internal departments and external vendors to support implementation and upgrades of business applications
- Assist with documentation, workflow design, and basic SQL or database queries as needed
- Perform other duties as assigned to support the mission of the department
Working Conditions and Physical Demand:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Depending on assignment, positions in the class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Depending on assignment, positions it this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Apply Now! Come be part of something special in Fort Worth.
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only. -
ABOUT THE COMPANY
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City of Fort Worth
Show moreThe Community
The City of Cowboys & Culture is known for its Texas hospitality. The stunning and sprawling City of
Fort Worth is one of the fastest-growing cities in the U.S. And it’s no wonder — With great neighborhoods, scenic terrain and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, it’s even more rewarding to call it home.Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city, while keeping the small- town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community and yes, cowboys.
There are over a dozen remarkable districts full of treasured history among modern luxuries and unique places to have fun, making it the No. 1 tourist destination in Texas and welcoming more than 9.4 million visitors annually.
Being one of the fastest-growing among large cities in the country, Fort Worth has received multiple accolades, including number one downtown (Livability), and the second-best City in the nation for job seekers (Forbes). Our employees serve the needs of over 900,000 residents representing culturally diverse communities.
Exciting Growth & Future Development
One of the most fascinating aspects of the City of Fort Worth is its almost unprecedented growth over the past several years. Both in terms of population and industry, and as the 12th largest city in the United States, Fort Worth is truly booming — which presents both challenges and opportunities to truly develop this city in the right way. Every 30 minutes a new person moves to Fort Worth, so we’re looking for candidates who can embrace an evergrowing and changing environment and improve on it with solutions that work for the entire community of Fort Worth.
Mission
We are working together to build a strong community that others can look to as a pillar of unity and excellence. Through grassroots efforts within the community, and large scale construction and transportation plans that continue to add the infra- structure a growing city like Fort Worth needs, we’ll provide the public services our community requires to continually cultivate the unique city we call home.
Vision
Fort Worth’s vision is to be the most livable and best managed city in the country. We’ll do this by taking care of our citizens, implementing the highest quality standards in our schools, continually improving the neighborhoods we thrive in and the facets of the city that make our town so unique.
Benefits That Are Well Worth It
The City of Fort Worth continues to be dedicated to its employees’ well-being by providing competitive health benefits, a well-rounded wellness program and a Zero Accident Philosophy® workplace. All regular full-time employees and those employees who work 30–39 hours per week are eligible for all City of Fort Worth Benefits. Part-time employees who work 20–29 hours per week are eligible for dental, basic life insurance, supplemental life insurance, flexible spending accounts, 457 Deferred Compensation plan and other voluntary benefits.
Medical Program
The City offers two plan options through Meritain Health, an Aetna company.
The Health Center Plan – Offers employees and their family’s
primary health care services that are 100% completely free and unlimited. Employees can visit any one of the three City of Fort Worth Employee Health Centers and receive guaranteed same or next day appointments for sick visits. Also, services are available at any one of the five satellite locations that serves employees across the city.
The Consumer Choice Plan – Is offered to employees at no cost or low monthly premiums to cover eligible dependents and provides the financial benefits of a Health Savings Account (HSA).
• Preventative services are covered at 100% on both plans.
• Prescription Drug coverage including mail order pharmacy are also included.Vacation
Eligible for 3 weeks of vacation: After successful completion of probationary period (usually
6 months), employees may take time off for rest, relaxation, vacation, illness, religious observances, and personal business.Holidays
Available on the first day of employment, the city provides employees with paid holidays, including two personal holidays.
Wellness Program
The city’s Healthy Challenge Wellness Program rewards all full-time, benefit-eligible employees on the city’s health insurance. The Healthy Challenge Program utilizes a points system. Participants may earn points throughout the year (Jan. 1-Dec. 15) for completing specific program activities and participants can redeem points at the end of the year for a cash reward. By participating, individuals can earn $150, $200 or $250 by accumulating program points.
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