Mail & Print Services Supervisor

Position Description

Tacoma Public Utilities is looking for a highly organized and results-oriented leader with a proven ability to drive operational efficiency to join our team as the Mail & Print Services Supervisor in our Customer Experience and External Affairs department.

As the Mail & Print Services Supervisor, you will play a pivotal role in overseeing and optimizing key operational functions, leading critical projects, and developing our talented staff. You will be responsible for managing multiple complex assignments, ensuring the accurate and timely completion of work, and driving continuous improvement across departments. This position requires a strategic thinker with well-developed leadership, project management, and analytical skills.
In this position, you will work on site supervising a team of approximately 8 union represented positions across 2 work sites and be responsible for working from both locations with the ability to travel between them as needed.

Primary Responsibilities:

• Staff Leadership & Development
  • Provide coaching, supervision, and performance evaluations for staff, ensuring proper training and direction.
  • Maintain compliance with security training and collective bargaining agreements.
• Project & Operational Management
  • Organize and oversee multiple assignments, including complex and competing priorities, to ensure accurate and timely work.
  • Develop and lead unit projects, serving as the department representative in meetings and committees, and handle special projects.
  • Coordinate and optimize invoice processing, marketing mailings, and printed operational procedures to enhance efficiency and cost-effectiveness across departments.
• Procurement & Vendor Management
  • Manage vendor contracts, oversee procurement processes, and ensure timely application of equipment maintenance, software, and service agreements.
  • Provide strategic recommendations on equipment and material purchases to drive efficiency and cost savings.
  • Oversee inventory procurement and management to ensure timely availability of materials, tools, and equipment while maintaining cost-efficiency and compliance
• Technical & Industry Expertise
  • Apply technical knowledge in mail piece design, automation, and classification to optimize postage and shipping costs.
  • Collaborate with the United States Postal Service and vendors to resolve complex issues.
• Strategic Planning & Financial Oversight
  • Develop strategic objectives by analyzing market trends and emerging technologies.
  • Oversee financial reporting, data analysis, and budgeting, including managing a multi-million biannual budget, chargeback rate setting, and forecast operational needs.
• Customer & Business Support
  • Build and maintain relationships with internal customers, providing expertise and recommendations for marketing and fulfillment campaigns.
  • Conduct industry research, forecast trends, and analyze data to support business decisions and operational improvements.

Qualifications

Minimum Education*
Bachelor's degree in business or public administration, communications or directly related field

Minimum Experience*
5 years including 1 year prior at a supervisory level

*Equivalency: 1 year of experience = 1 year of education
Desired Qualifications:

• Valid Washington State driver's license
• USPS Mail Design Professional (MDP) Certification
• USPS Executive Mail Center Manager (EMCM)
• Certified Mail and Distribution Systems Manager (CMDSM)

Selection Process & Supplemental Information

This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn !

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 4/28/2025 5:00 PM Pacific

• 

• City of Tacoma

• 253-591-5400

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