What You'll Be Doing

Are you passionate about protecting children from neglect and harm? Are you enthusiastic about supporting and strengthening families by providing and coordinating services for them? Would you like to work for an organization committed to your professional development and personal success? If so, consider joining our Child Welfare team!

As a member of our team of Child Protective Services Intake Social Workers, you will make strides to ensure the division meets three federally mandated goals:

Safety - children will be protected from harm from child abuse and neglect.

Permanence - children entering foster care will be reunited with family or placed in a new permanent home as quickly as possible.

Well-being - the educational, health, and overall well-being of children in foster care or receiving CPS In-Home Services will be enhanced.

A Child Protective Services Intake - Social Worker receives and assesses allegations of child abuse, neglect, and/or dependency and responds to inquiries from the public regarding such situations with the goal of protecting children from unfavorable environments.

Essential functions include:

• Interviewing those who call the report line number, fax information, or come into the office for the purpose of making reports of abuse, neglect, or dependency and/or providing/obtaining information to ensure the safety and well-being of children and families
• Compiling all provided information into a computerized database created for the Structure Intake Form (DSS-1402), including background checks and agency history checks
• Making screening decisions based on Chapter VIII Structure Intake policy, this includes the priority of the response - This requires knowledge and use of the Structured Intake Assessment Tools, and Priority Response Decision Trees
• Ascertaining the appropriate assignment of the report based on geographic assignments; and assigns to that unit
• Completing time sheets, day sheets, and participate in unit and section meetings
• Performing other duties as assigned by management

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Bachelor's degree in Social Work or related field
• Two years of job-related experience
• Completion of the NC Child Welfare Education Collaborative (CWEC) traineeship can be substituted for 1 year of experience
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Current county NC child welfare experience including completion of NC pre-service training

How Will We Know You're 'The One'?

• Maintain social, ethical and organizational norms and firmly adhere to codes of conduct and ethical principles
• Weigh alternative actions and make decisions that incorporate opinions, facts, tangible and/or intangible factors
• Deal with others in difficult and complex situations to achieve resolution or adherence to laws and/or regulations
• Use appropriate interpersonal skills and methods to reduce tension and resolve conflict and ability to make decisions without regard to that personal prejudices, biases and experiences
• Handle disappointment and/or rejections while still working effectively
• Deal with high stress situations calmly and efficiently
• Stay with a job or plan until the desired objective is achieved or is no longer reasonably attainable
• Recognize and respect the value of individual differences at all levels of the organization
• Be detail oriented and able to produce accurate documentation
• Have critical thinking skills
• Ability to multi-task and prioritize
• Possess excellent verbal and written communication skills
• Ability to accomplish tasks and processes accurately and completely in a fast paced environment
• Ability to follow instructions through a standard work process
• Ability to perform routine tasks
• Ability to check work for accuracy before completion of tasks
• Ability to develop and maintain strong relationships with clients by listening to the clients and understanding and responding to identified needs
• Thorough knowledge of NC Child Welfare policy

About This Position

Location: HSC Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon-Fri 8:30 am - 5:15 pm

Hiring Range: 26.33 - 35.55 Commensurate with Experience

Market Range: 26.33 - 44.76

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 4/29/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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