Transit Information Technology Administrator

Requirements

MOS Code: None

Education and Experience : Bachelor’s Degree or higher in Computer Information Systems, Microcomputer Technology, or related field, and four (4) years of computer hardware and software support experience with local area networks or administrative technical support, and two (2) years of supervisory or lead experience; or an Associate’s Degree or higher in Computer Information Systems, Microcomputer Technology, or a related field, and eight (8) years of computer hardware and software support experience with local area networks, or administrative technical, and two (2) years of supervisory or lead experience.

Licenses and Certificates : Valid Texas Class "C" Driver's license or equivalent issued by another state required by the time of appointment.

General Purpose

Under general direction and in coordination with the City’s Department of Information Technology Services (DoITS), the Transit Information Technology Administrator is responsible for the coordination and implementation of the Transit department's technical operations. This role involves planning, coordinating, and implementing technology solutions to support business operations while driving process improvements.

Typical Duties

Coordinate and implement. Involves: Transit IT operations projects and tasks, ensuring systems are highly available and secure. Lead efforts to identify, diagnose, and resolve technical issues and coordinate responses to critical incidents or outages.

Oversee and perform installation, configuration, testing and maintaining, monitoring, and troubleshooting of end-user workstations, hardware, and networked peripheral hardware. Involves: Perform on-site analysis, diagnostics, and resolution of complex computer problems for various end-users and vehicles; Recommend and implement corrective hardware solutions; Recommend, schedule, and perform computer, hardware, and peripheral equipment improvements, upgrades, and repairs. Confer with staff, DoITS, and vendors in resolving complex hardware or software problems.

Process and Technology Improvement. Involves: Stay up to date with the latest technology and tools used within the organization to provide effective support and recommend system upgrades or training when necessary. Analyze processes and identify opportunities to enhance efficiency, security, and reliability of Transit technology.

Demonstrated a good understanding of cybersecurity principles, including confidentiality, integrity, and availability. Involves: Knowledge of common cyber threats (e.g., phishing, malware, ransomware) and in applying fundamental defense strategies. Proficient in using antivirus software and basic network monitoring tools. Oversee and perform entry-level tasks such as log monitoring, incident documentation, and vulnerability scans.

Comply with DoITS and departmental procedures. Involves evaluating and recommending hardware products for purchase. Ensure that projects are executed in full compliance with all applicable city, state, and federal policies, procedures, rules, and regulations.

Vendor Coordination. Involves: Work with third-party vendors to ensure effective delivery of outsourced services and support agreements.

Documentation and Reporting. Involves: Stay up-to-date documentation on support requests, systems, configurations, and processes, and provide regular reports to department leadership. Ensure documentation is up to date for training and reference purposes.

Project Coordination. Involves: Collaborate with various teams to implement new transit technology solutions or upgrades.

Supervise assigned staff. Involves: Schedule, assign, instruct, guide, and check work. Appraise employee performance. Provide for training and development; enforce personnel rules and regulations, and work behavior standards firmly and impartially. Counsel, motivate, and maintain harmony. Interview applicants. Perform employee performance reviews. Recommend hiring, termination, transfers, discipline, merit pay, or other employee status changes.

General Information

For complete job specification, click here.

Note: This is an unclassified contract position.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Note: Applicants with a foreign degree must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

BENEFITS

LIFE AND HEALTH INSURANCE

The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.

Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.

An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.

The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!

Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.

ELIGIBILITY FOR VACATION LEAVE

All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.

Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:

For 0 - 5 years of service (12 days):
40 hour per week employees - 3.70 hours per biweekly pay period

For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period

For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period

SICK LEAVE WITH PAY

Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.

ACCIDENT WITH PAY LEAVE

The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.

PREGNANCY LEAVE

A) Pregnancy shall be treated the same as any other temporary physical disability.

B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.

C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.

LEGAL HOLIDAYS

The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)

1. First day of January (New Year's Day)

2. Third Monday in January (Martin Luther King Holiday)

3. Thirty-first day in March (Cesar Chavez Day)

4. Last Monday in May (Memorial Day)

5. June 19 (Juneteenth)

6. Fourth day of July (Independence Day)

7. First Monday in September (Labor Day)

8. Eleventh Day in November (Veteran's Day)

9. Fourth Thursday in November (Thanksgiving Day)

10. The Friday following the fourth Thursday in November (Day after Thanksgiving)

11. Twenty-fifth Day in December (Christmas Day)

12. Employee's Birthday

In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.

Closing Date/Time: 4/29/2025 11:59 PM Mountain

• 

• City of El Paso

• 915-212-1244

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