Adult System of Care Manager (Manager III)

About the Opportunity

ABOUT THE DEPARTMENT
Behavioral Health and Recovery Services is committed to behavioral health principles that are responsive to both mental health services and substance use disorders. Our scope of services includes, but is not limited to, inpatient and outpatient psychiatric services, substance use disorder services, behavioral education and prevention, public guardian functions and advocacy. We offer these services throughout Stanislaus County at Behavioral Health and Recovery Services managed sites and partner with community agencies, as well as other County departments.

THE IDEAL CANDIDATE
The ideal candidate is a person who has experience working with individuals with behavioral health disorders. This person should have experience supervising others and managing program operations. This person should have a refined knowledge of behavioral health programming and standards under the Department of Health Care Services for the Mental Health Plan. The candidate should have the level of expertise and professionalism that leads and focuses on improving the quality of services and eliminating inequities and barriers to care for marginalized cultural and ethnic communities.

TENTATIVE RECRUITMENT SCHEDULE
Application Deadline: Continuous but may close at any time
Oral Examination: On a continuous basis

THE POSITION
The Adult System of Care is committed to the provision of Specialty Mental Health Services (SMHS) to adult (18 years of age and older) Stanislaus County residents who meet eligibility requirements.
This system of care includes treatment teams throughout the community that provide:

• Assessment and Treatment Planning
• Case Management
• Individual and Group Therapy Services
• Individual and Group Rehabilitation Services
• Crisis Intervention
• Outreach and Engagement Services

Under the direction of the Chief of the Adult System of Care, this Manager III is responsible for the business functions and clinical programming provided through Behavioral Health and Recovery Services. Additionally, this position performs complex administrative tasks in planning, clinical program development, quality improvement, reporting, results based accountability implementations, organizing, and outreach and engagement program activities.

Typical Tasks

• Clinical Program Development and Management: Manage cross-system functions related to assessing and improving clinical services, outreach and engagement services, the implementation of evidenced-based interventions, and the development and monitoring of treatment services and outcomes
• Support in department with Process improvement projects (PIPs)
• Strategize with leadership to address specific program clinical performance issues, and collaborative projects with contract service providers and community partners
• Manage functions related to the monitoring of behavioral health treatment contracts. Management duties will include but not limited to ensuring effective and efficient use of resources to provide behavioral health services, with a focus on adherence to all BHRS clinical and administrative standards and practices
• Provide leadership and consultation to staff in the areas of service, delivery, performance, and community collaboration and development
• Program management and monitoring program outcomes by responding accordingly
• Monitor, track and complete reports and lead preparation for audits of the Adult System of Care programs
• Implement ASOC strategic initiatives, including developing and monitoring outcomes, delegating responsibilities and ensuring deadlines are met
• Review and analyze legislation, regulations and directives to determine impact on program goals and objectives, program administration and the community
• Develop plans and policies for implementing legislation, regulations and directives
• Oversee quality management functions
• Effectively address personnel matters as needed
• Manage system-wide functions related to assessing and improving access to care, with particular attention given to diverse ethnic, cultural, and un-served, and underserved populations
• Support the Adult System of Care in administrate oversight, training, and ongoing needs specific to the Electronic Health Record
• Manage system compliance in electronic health record including assurance of documentation standards
• Manage reporting functions of the Adult System of Care to include writing detailed annual reports, narratives, data graphs and charts, etc.
• Respond and provide after-hours management support for staff of program staff on a rotating basis
• Provide all necessary leadership skills related to the development and supervision of the programming's fiscal elements
• Assure compliance with Department policies and procedures
• Train staff on policies and procedures
• Continuously assess and improve the performance of services utilizing process improvement techniques
• Maintain quality control programs as appropriate
• Assure appropriate orientation, in-service training and continuing education is provided to staff
• Make annual budget recommendations including cost and revenue projections
• Monitor programs expenditures and revenue collection to assure targets are met
• Assure a system for implementing an effective, ongoing program to measure, assess and improve the quality of services delivered to clients based on their needs and the mission of BHRS
• Confer and consult with other supervisory staff regarding personnel issues
• Assure safety and risk management procedures are followed
• Demonstrate good verbal and non-verbal communication skills
• Demonstrate knowledge and skills in addressing cultural barriers of the population we serve
• Maintain positive and effective community relations
• Facilitate site licensing and certification
• Oversee program development
• Assist with the interface for accessing health care for residents
• Assist with the development and implementation of a staff training plan
• Represent the Chief as needed at statewide meetings, various administrative and efforts to strengthen community partnerships and collaboration
• Represent BHRS at meetings and conferences, locally, regionally, and statewide
• Provide support and supervision to program coordinators
• Facilitate the implementation of new programing as needed; and
• Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience)

KNOWLEDGE/SKILLS/ABILITIES

• Administration and Management
• Customer and Personal Service
• Clinic Operations
• Education and Training
• Fiscal Administration
• Management & Leadership
• Law and Government
• Public Health Services
• Project Management
• Sociology and Anthropology
• Active Learning
• Complex Problem Solving
• Federal, State, and local laws
• Judgment and Decision Making
• Learning Strategies
• Management of personnel resources
• Reading Comprehension
• Service Orientation
• Social Perceptiveness
• Strategic Planning
• Systems Analysis
• Systems Evaluation
• Time Management
• Writing / Speaking

EDUCATION/EXPERIENCE

• Masters Degree in Social Work, Psychology, or Counseling received from an accredited institution; AND
• Possess and maintain a license as a Licensed Clinical Social Worker (LCSW), Licensed Clinical Psychologist, Licensed Professional Clinical Counselor (LPCC), or a Licensed Marriage and Family Therapist (LMFT); AND
• Possess at least one (1) year of experience comparable to a Stanislaus County Manager II or in a large public or private human services organization; OR
• Possess at least one (1) year of experience as a Manager or Program Coordinator in a large public or private human services organization performing the work described above.

Proof of education will be required for verification purposes at the time of application. Applicants who are unable to submit proof must call (209) 525-6341 to make other arrangements before 5 PM on the final filing date. Failure to submit proof or make other arrangements before the final filing date deadline will result in disqualification.

Application and Selection Procedures

APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS
Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County.

• Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
• Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position.
• Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
• Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months but may be extended up to eighteen months.

GENERAL INFORMATION CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Unclassified Service of the County and considered “at will” for labor relations purposes. The individual selected will participate in the Stanislaus County Pay-for-Performance program, as well as receive additional benefits. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). RECRUITMENT ACCOMMODATIONS Arrangements may be made to accommodate disabilities and religious convictions. Applicants requiring testing accommodations are required to complete and submit the Testing Accommodations Request Form prior to the test administration date. Special arrangements for religious convictions should be included in the "Additional Information" section of the application form. GENERAL QUALIFICATIONS

• Pass County-paid pre-employment job-related background investigation.
• Perform job duties in a manner assuring a safe working environment for oneself and others.
• Maintain confidential information according to the legal standards and/or County regulations as required.
• Some positions may be required to possess and maintain a valid California Driver’s License and meet County insurability requirements.

APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are emailed. DISCLAIMER
Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understanding(s), and such information prevails over information contained in this flyer. Questions regarding this bulletin may be directed to the Stanislaus County Chief Executive Office/Human Relations.

Benefits associated with this position can be found at Benefits Summary.

Closing Date/Time: Continuous

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• Stanislaus County

• (209) 525-6341

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